If you have selected ‘Auto Pay Invoices’, an invoice is automatically paid using the credit card or ACH information stored on the account.
Only you can activate this option. RSG will never switch the option to ‘Yes’. If you do not wish to have invoices paid automatically, you must access your portal account and change the option to ‘Off’.
If a check has been provided for services, please do not pay the invoice again through the Client Billing Portal …It takes 3 to 5 business days before our payment processor records the payment in RSG’s account. During that timeframe, the invoice will not reflect that it has been paid. Automated email reminders about the invoice may still be sent as well.
Because we cannot change the ‘Bank Processer’ rules on recognizing check payments, please know that ‘Late Fees’ will not apply to any invoice that was properly paid with a check.
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